Installation and Help
Service First Flagpole Installation VIDEO (click below)
Instructions for Service First Products
Kit and Adapter Manuals
Solar and Christmas Light Manuals
Frequently Asked Questions:
What is the shipping cost?
We offer Express Ground shipping for $19.97 per flagpole purchased and free shipping on all accessories. We do our very best to keep the shipping costs as low as possible.
How long does shipping take?
We process orders in 1-2 business days, and shipping takes 2-6 days depending on your location. Most orders are received within a week. All products ship from Utah.
What is the difference between a Sectional and Telescoping Flag pole?
The main difference between these two types of flag poles if the Rope (Halyard) system. The Sectional has a rope system that you will clip the flags to and then use that to raise or lower the flags. This allows you to fly flags at half staff if desired. The telescoping pole you would clip the flags to the pole itself and then raise the entire pole. The advantage to this system is that is it very user friendly and the flags are attached to no tangle clips.
Both types have their advantages, and that is why we offer both. We also offer a halyard conversion kit that will add a rope to the telescoping flag pole if you would like that option.
Both flag poles are made from 11 gauge anodized aluminum and share the same high wind rating.
How many flags can fly on the poles?
The 20' telescoping pole is designed to hold up to 2 3x5' Flags. The 25' telescoping pole is designed to hold 2 4'x6' or 3'x5' flags or a combination of those sizes. The sectional poles do not have limits on the number of flags you can fly or the size of flags but you will need to order additional flags clips with the sectional kits if you want to fly more than one flag. These can be purchased on the accessory page. We do recommend limiting your flag sizes to 2 4x6' flags unless you reinforce your flag pole. (instructions below for this)
What is the wind rating on the Delta Flag pole?
The new Delta flagpole design has been tested at 100 mph with flags on the pole. We do recommend however during high wind events that you do lower the flags to reduce stress on the pole and wear on your flags.
What is the Diameter of the Flag poles?
Our 20' Delta sectional poles are 2" in diameter. The Delta Telescoping, 25' & 30' Sectional poles are both just shy of 3" in diameter. We know that many customers have an existing ground sleeve from a previous flag pole. For those that are looking to install a larger flag pole in an existing sleeve we offer a flag pole adapter. This will allow you for instance to use on of our 3" Flag poles and place it in a 2" previously installed ground sleeve. This adapter can be found on our accessory page.
Can a telescoping flagpole fly flags at half staff?
Yes it can. However you will need to add our optional Halyard conversion kit or our Tether and weight kit to your pole to achieve the true half staff. You can find these products under the accessories tab. A video is also available on how to do this.
How long will it take to get my order?
Flag poles generally ship within a few days of your order being placed and will deliver in 1-5 business days depending on where you a located. We use UPS or USPS for our flag pole and accessory shipments. If there will be any shipping or back order delays this will be noted on the product before checkout.
Does the kit come with an American Flag?
Each Flag pole kit comes with a 3'x5' outdoor rated USA Flag. Some customers prefer a larger 4'x6' flag that can be purchased and fits on all our flagpoles 25' and taller.
How to I Install the Flag pole?
Every kit comes with thorough installation instructions, however a complete installation video can be found at the top of this page.
How much concrete do I need and How big of Hole do I need to dig?
We recommend digging an 18" x 18" hole and you will need approximately 3 bags of 50 lbs concrete. This could be more or less depending on the exact size hole you dig. For areas with loose soil conditions we recommend a large hole with additional concrete to secure against high winds.
What height are the poles above ground after assembly and installation?
Pole kits may be slightly less than the advertised height following installation. for example, a 25' sectional has 4 sections each 78 inches in length, this brings total length of all sections to be 26 feet, however, after installation your above ground height should be roughly 22.5 - 23.5 feet.
The discrepancy in height is accounted for through assembly of sections and in ground installation.
Do you offer Flag pole installation?
We don't offer installation however any landscaping company will be happy to install this and many Boy Scout troops or other volunteer organizations would be happy to help.
Do I need to ground my flagpole?
Flagpoles are automatically grounded, and lightning will simply travel down
If I order a light or other accessory does it ship with my flag pole?
The Flag pole kits and our other accessories all ship separately. They will all ship close together in time and you should see them within a few days of each other.
How do I reinforce my flag pole?
The reinforcement option is for customers that want to fly a flag larger than 4x6'. The reinforcement option is also only available on the Sectional flag poles. Instructions (click here)
How do I tie a flagpole clip?
You can find an easy video on how to do this here: Clips
How are these poles anodized?
We are dedicated to making the highest quality flagpoles so for our anodization process we use Sulfuric Acid Anodization or Type II. This process gives you the greatest hardness plus the best corrosion and abrasion resistance possible. For our Black Color flagpoles we anodize first and then coat with a electrolytic color giving it a 10 year no fade guarantee.
What forms of payment do you accept?
We accept all major Credit Cards, Paypal, Amazon Pay, Shop Pay
What is your return policy?
Looking to return it or make an exchange? No problem! We have a no-hassle return/exchange policy: we guarantee your complete satisfaction. If at any time you're not 100% satisfied, send your product back within 30 days of receipt for a full refund. No questions asked.
Holiday Returns: Any purchased made after October 15th will have an extended 90 day exchange/return window. This will accommodate gift giving! The standard 30 day policy will resume starting Dec 25th.